I'm sorry you've had to wait - I really hate waiting. It's not surprising you've had to wait so long if she is applying highlights to someone else, that stuff takes a while. Even my all over takes a while to get on there! Waiting with wet hair cannot be fun either. You'd think she would have scheduled it so you'd be processing while she did the other person but then of she was it ting and they needed a wash out it would such for them to lose hair or whatever. Crappy situation.
If it makes you mad and is bad service, I'd mention something. I have in the past with a medical provider I saw. I also saw, when I was in my late teens, some jerk at a salon who wouldn't dry my hair because the highlights he was putting in "took too long"... As if that was somehow my problem... I expressed my extreme disappointment (especially because I was walking home and it was sub zero outside) paid them enough for the product they used and left. Since you don't tip her anyway you can't really say it that way... You could ask for a discount though or something?
If you don't like her in general and she talks about annoying stuff and takes too long for you is suggest finding someone new. Any chance a friend can recommend? You could also ask a stranger whose hair you like... My stylist is amazing and I get compliments or questions from strangers about her work all the time. It's awkward but I feel good in a way and I'm happy to brag about her and give out a card!
I think getting your hair done should be a relaxing experience, something to look forward to. I just saw mine this past weekend early in the morning at her salon... She always greets and says goodbye with a hug (she's adorable and young) but welcomed me this weekend with her arms in the air saying "ready to do this!?" It gave me instant happy energy. She also asked if we could try something new (I trust her with my hair), etc. That's the kind of person I think everyone should see - someone who makes them happy and feel pretty.
If it's all negative and icky that's no good
